- The Service Outlet
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We are highly recommended by verified reviews
The Service Outlet
925-283-3133
3360 Mount Diablo Boulevard
Lafayette, CA 94549 37.8951281 -122.1065463
http://theserviceoutletlafayette.mechanicnet.com/
925-283-3133
3360 Mount Diablo Boulevard
Lafayette, CA 94549 37.8951281 -122.1065463
http://theserviceoutletlafayette.mechanicnet.com/
4.88/5.00 average rating
190 reviews
190 reviews
[ Write a Review ]
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| Efficient service; replaced 3 year old battery at no cost. Reasonable prices compared to dealer. Convenient shuttle service. |
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| We have always used The Service Outlet for repairs and maintenance on our 1997 Lexus from the time we purchased the car brand new. Service has always been excellent. Our most recent visit, however, revealed that our car was past due for a new timing chain. Since we depend on The Service Outlet to advise us on what the car needs, we were somewhat chagrined that this was overlooked. |
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| The shop seems very good and the shuttle service is a plus. I think $400 range for a 30,000 maintenance check seems quite high. |
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| Service Outlet provides convenient, courteous, and efficient service. |
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| I have always had good and dependable service from Service Outlet. William has been ready to answer questions I may have and informs me with anything he thinks I need to know. Am quite satisfied with their service thus far!! |
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| The service was great at first, would have been a 5 star rating. Towards the end of the day, when the car was ready for pickup, I drove over and paid, and got the key. I told them I would be back later that evening with my husband to pick up the car. That evening, it was difficult to get to the shop, so we decided to go the following morning. The desk person calls me around 8am, telling me I need to come get the car, as I was taking up parking space. He was not pleasant or friendly in his request. When I picked up the car at around 9, there were at least 6 empty parking spots available in the dedicated lot, and street parking, and entry way parking. So while the service on the car seemed fine, the way this desk person handled the parking issue was not called for, and encouraged me to seek other options. Kindness and respect generate customer loyalty, other kinds of behavior don?t. |
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